At Happy Paw Food Store, we treat your privacy with the same care we give to selecting premium dog products. This policy explains how we collect, use, and protect your information – keeping it as secure as your pup’s favourite treat in a locked jar!

1. Information We Collect

When you shop with us, we may collect:

  • Personal Details: Name, email address, shipping address, and phone number when you create an account or place an order
  • Payment Information: Card details processed securely through our payment partners (we don’t store full card numbers)
  • Purchase History: Products you’ve bought to help us recommend perfect treats and toys
  • Technical Data: IP address, browser type, and device information to improve our website
  • Communication Records: Emails or messages sent to our customer service team

2. How We Use Your Information

We use your data to:

  • Process orders and deliver your dog’s favourite products
  • Provide customer support (we’re always here to help!)
  • Improve our website and product offerings
  • Send order updates and delivery notifications
  • Prevent fraud and keep transactions secure
  • With your consent, send occasional offers on products your pup might love

3. Data Sharing & Disclosure

We only share your information when necessary:

  • Payment Processors: Secure partners like Visa, MasterCard, and PayPal to complete transactions
  • Shipping Providers: Courier services to deliver your orders
  • Legal Requirements: When required by law or to protect our rights

We never sell your data to third parties – your information stays as safe as a puppy in its crate!

4. Data Storage & Security

We protect your information with:

  • Industry-standard encryption (as strong as our toughest chew toys!)
  • Secure servers with restricted access
  • Regular security audits and updates

Data is stored only as long as necessary to provide our services or as required by law.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to certain data processing
  • Request a copy of your data
  • Withdraw consent for marketing communications

To exercise these rights, simply contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small data files that help:

  • Remember items in your shopping basket (so you don’t lose those tasty treats!)
  • Improve website performance
  • Understand how customers use our site

You can manage cookies through your browser settings, though some features may not work as smoothly without them.

7. International Data Transfers

As we ship internationally, your data may be transferred outside your home country. We ensure all transfers comply with data protection laws and maintain the same high security standards.

8. Policy Updates

We may update this policy occasionally – any changes will be posted here with an updated date. Significant changes will be communicated to customers.

Got Questions?

Our friendly team is always happy to help with any privacy concerns. Contact us at:

Email: [email protected]
Postal: 44 Villette Path, Sunderland, GB SR3E 1CA

Last updated: [Insert Date]

Woofs and wags,
The Happy Paw Team