Term and Conditions

1.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You’re responsible for maintaining the confidentiality of your account credentials.

1.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Misrepresent your identity or provide false information
• Use our products in any way that may harm animals

2.1 Product Descriptions

We strive to accurately describe all products including dog beds, medicines, toys, treats, and food. However, colours may vary slightly due to monitor settings, and product specifications may change without notice.

2.2 Product Safety

All products are intended for canine use only. You’re responsible for:

• Reading all instructions and warnings before use
• Using products as intended
• Supervising your pet during initial use of new items
• Consulting your vet before using any medicines

2.3 Restricted Items

Certain products like dog medicines may have additional restrictions based on your location. You’re responsible for complying with local regulations.

3.1 Order Acceptance

All orders are subject to availability and our acceptance. We reserve the right to refuse any order for any reason, including suspected fraud or unauthorised resale.

3.2 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though we’ll honour the price at time of order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorise us to charge the full amount to your selected payment method at time of order.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once shipped.

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

4.2 International Orders

We ship worldwide except some Asian regions and remote areas. International customers are responsible for:

• Any customs duties, taxes, or fees
• Complying with local import regulations
• Providing accurate delivery information

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We’ll work with the carrier to locate your package.

5.1 Return Policy

We accept returns or exchanges within 15 days of delivery. To be eligible:

• Items must be in original, unopened packaging
• Undamaged and unused
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Dog medicines (opened or unopened)
• Dog treats & chews (once packaging is opened)
• Personalised or custom-made items

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. We’ll provide return instructions and authorization number
3. Ship items back to our address at 44 Villette Path, Sunderland, GB SR3E 1CA
4. Once received and inspected, we’ll process your refund or exchange

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds include:

• Full product price
• Original shipping costs (if returning entire order)

Processing typically takes 3-5 business days after we receive your return.

All content on happypawfood.com, including text, graphics, logos, and images, is our property or properly licensed, and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or branding without express consent
• Reverse engineer or attempt to extract source code from our website

7.1 Product Use

While we carefully select our products, we’re not liable for:

• Any allergic reactions or sensitivities your pet may have
• Misuse of products contrary to instructions
• Pre-existing conditions affected by product use

7.2 Website Use

We strive to keep our website available and accurate, but we’re not liable for:

• Temporary unavailability due to technical issues
• Any errors or omissions in product information
• Consequences resulting from reliance on website content

7.3 Limitation of Liability

Our total liability for any claim related to your use of the site or products is limited to the purchase price of the items in question.

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Terms or any other concerns:

Email: [email protected]
Postal: 44 Villette Path, Sunderland, GB SR3E 1CA

We aim to respond to all queries within 24 hours (except weekends and holidays).